OPERATIONS MANAGER - NICTBB

Duties 1. To identify customer needs and ensure that demand forecast is done properly with the view to develop realistic sales plans, revenue projections and rollout plans. 2. To develop and implement effective and continuous customers’ interface and interaction mechanisms to achieve high customer satisfaction and retention 3. To build and sustain effective interfaces and work relations with the Government, licensed telecommunication operators and other key stakeholders of the National ICT Backbone. 4. To ensure that customers’ information are protected and kept with high level of confidentiality and are not divulged to third parties so as to maintain customers’ confidence and trust in the manner and operations of National ICT Backbone 5. To prepare periodic National ICT Backbone performance reports in order to keep TTCL’ Senior Management informed of key successes and challenges encountered for remedial actions and or decision going forward. 6. To manage, handle and ensure that all matters relating to orders and service provisioning, bills payments, billing disputes resolution and faults clearance are timely attended to. 7. To constantly liaise with Business Centers across the company in order to guide, facilitate and support them to provide timely and excellent services to the National ICT Backbone customers in their respective centers. 8. To prepare and timely submit to the Head National ICT key reports and critical information and issues that require the attention and or decision/solution by the Management and or the Government 9. To address performance capability issues within the unit and ensure employees are actively involved in continuous learning and development that enable the department meet the current and anticipated human resources performance requirements 10. To practice transparency and sound business culture that fosters TTCL’s corporate image, values, accountability, and good governance at all levels of operations within the unit. 11. To be accountable for the performance of the employees under unit including setting performance objectives, conducting regular performance reviews and providing feedbacks, coaching and mentoring to maximize employees’ job satisfaction. 12. To monitor and control costs and expenses within the unit and ensure efficient usage, management and security of resources under the National ICT department. 13. To implement and exercise delegated authorities and any other instructions and directives as may be issued by the Head of department from time to time

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